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A relationship with DTI is more than just a contract. It's a bridge between two companies that leads to success. We believe that your logistics should always deliver results and always respond to issues in a timely fashion.
Our number one priority is to meet the needs of our clients through our Client Care program. Client Care provides one point-of-contact from start to finish, and a unique combination of People, Processes and Technology. We fulfill our transportation promise every time.
We distinguish ourselves from the competition by offering 24-hour-a-day dispatch, On-call service availability, and careful, accurate freight handling.
You have the peace-of-mind that comes with knowing your business objectives are being met on time, on budget – and you are in full compliance with today’s dynamic legislative and regulatory framework.
State-of-the-art tracing system allows all of our Client Support Representatives to instantly provide you with the current status of your shipment.
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Our Client Care team is dedicated to understanding and meeting your logistics needs:
▪ Understanding your needs are addressed through our Performance Feedback Program and scheduled service visits
▪ Management reports, tailored to meet your needs
▪ You choose the frequency of contact – monthly, quarterly or annually
▪ You receive a written report of action items following each service meeting
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▪ Advanced estimates &competitive rates
▪ One call service
▪ Full tracking &tracing
▪  Real-time tracking
▪ Single invoicing of shipments
▪ Confirmation and notification of order details
▪ Notification of delivery to 'Bill To' party
▪ Confirmation of appointment and ETA
▪ 24-hour dispatch
▪ On-call services
▪ Tendering expertise to save our clients money
▪ 98 per-cent On-time compliance
▪ Organized leadership ensures time saving methods are implemented
▪ Business Hours Live Chat Support
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9:00am - 5:00pm EDT
Monday to Friday
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Contact a Client Care Representative via e-mail.
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Tel: (519) 662-9333
Fax: (519) 662-9339
Toll Free: 1-800-266-2671
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